Refund policy

 

 We are committed to providing high quality skin care products. Due to The hygienic Nature of our products, We do not accept returns or exchanges for change of mind. If your order arrives damaged, defective or you receive the wrong item, please contact us soon as possible. So we can Access the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

How to start a return to return: 

Please contact us at Enquiries.omediclinic@outlook.com With your order number, a description of the issue and clear photos of the product and packaging where applicable. Please do not send any products back without contacting us first. If your return is approved, we'll provide you with the instructions on how to return the item. 

 

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries.omediclinic@outlook.com.